FAQ

Follow these steps to turn off UACand then log in again:
1. Click the Start button, and then click Control Panel.
2. In the search box, type uac, and then click Change User Account Control Settings.
3. Move the slider to the Never Notify position, and then click OK.
4. After UAC is turned off, log in again.
What to do if the installation of ActiveX failed
Answer: If the installation failed, add the IP address of the camera as a trusted site: open Internet Optionin IE,clicktheSecuritytab, click Trusted sites, and then click Sitesto add the website.
If you use Windows 7, you need to save the setup.exeto your PC first, right-click the file, select Runas administrator, and then install it according to instructions.
What to do if live video fails when I log in for the first time
Answer: Close the firewall on your PC and then log in to the Web interface again.

If the installation failed, add the IP address of the camera as a trusted site: open Internet Option in IE,click the Security tab, click Trusted sites, and then click Sites to add the website.
If you use Windows 7, you need to save the setup.exe to your PC first, right-click the file, select Run as administrator, and then install it according to instructions.

Close the firewall on your PC and then log in to the Web interface again.

Please try 192.168.0.30.

• Close your web browser when the installation starts.
• Disable the firewall and close the anti-virus program on your computer.
• Enable your Internet Explorer(IE) to check for newer versions of the stored pages every time you visit the webpage (Tools > Internet Options > General > Settings).
• Add your NVR's IP address to the trusted sites in your IE (Tools > Internet Options > Security).
• Add your NVR's IP address to the Compatibility View list in your IE (Tools > Compatibility View Settings).
• Clear your IE's cache.

Check if the bit rate is 0Mbps in the live view window.
• If yes, check if the firewall has been disabled, and the anti-virus program has been stopped on your computer.
• If not, maybe it is because the graphics card driver on your computer is not working properly. Try installing the driver again.

Click Maintain > System Info > Camera. The cause is displayed under Status. Common causes include disconnected network, incorrect username or password, weak password, insufficient bandwidth.
• Check network connection and network configurations.
• If it indicates incorrect username or password, check that the camera password set in the NVR is the one used to access the camera's Web interface.
• If it indicates denied access for weak password, log in to the camera's Web interface and set a strong password.
• If it indicates insufficient bandwidth, delete other online IP devices in the NVR.

• Set the camera to encode the sub stream, and decrease its resolution to D1.
• Set the NVR to use the sub stream first for live view.

• Check if network connection is stable.
• Upgrade the firmware for the camera and the NVR. Contact your dealer for the latest versions.

• Check that a recording schedule has been properly configured.
• Check if the time and time zone configured in the NVR are correct.
• Check if the hard disk storing the recording has been damaged.
• Check if the desired recording has been overwritten.

• Check that motion detection is enabled, and the motion detection area is properly configured.
• Check that detection sensitivity is properly set.
• Check that the arming schedule is properly configured.

• Use the power adapter delivered with your NVR.
• Power down the NVR and then mount the hard disk again.
• Try another disk slot.
• The disk is not compatible with your NVR. Contact your dealer for a list of compatible disk models.

• Use the mouse delivered with your NVR.
• Make sure no cable is extended.